Support

Write to support@mohorizons.com. A person reads every message. It helps to mention your iPhone model and iOS version.

Manage your subscription

Subscriptions are handled by Apple. To change or cancel yours, open your App Store subscriptions, or on your iPhone go to Settings, tap your name, then Subscriptions, then Lumi. For refunds, use reportaproblem.apple.com.

Delete your account

Open Lumi, go to the You tab and tap Delete account.
Confirm. Your account, answers, session logs and feedback are deleted. This can’t be undone.

Deleting your account doesn’t cancel your subscription. Cancel it in your App Store settings as well, so you aren’t charged again.

Questions

Do I need equipment?

Just a mat. Every session is designed for a mat on the floor at home.

Is it beginner-friendly?

Yes. Lumi starts at your level, from the answers you give in the first few minutes, and only moves on when the sessions feel right to you.

Does it work offline?

Yes. Everything is in the app, including Lumi’s demonstrations and voice, so a session never waits on your connection.